Email Support

Setting Up Your Computer To Check Your Email

In order to successful setup your account on your computer, you must use a email client. Programs such as Outlook, Outlook Express (Now Called Window's Mail), or Eudora are recommended. Please note: our technical support department only supports Outlook Express 4.0+. If you are using Outlook, Eudora or any other email client, you must complete the setup process yourself.

Since Outlook Express is the easiest to use and setup, this online tutorial will walk you through setting up an email account on your computer.

Before you begin, make sure you have outlook express installed on your system (nearly all computers running windows 98+ have outlook express pre-installed). Look for Outlook Express or Window's Mail on your desktop or in your start menu. Once you find it open it and then read on.

Once you start Outlook Express (Window's Mail) click on the Tools (1) menu and then select Accounts (2).

When the Internet Accounts box appears, click on Mail (3). Next click on Add (4) and then select Mail (5).

Once the Internet Connection Wizard appears, enter the Display Name (6) you want to use and click next (7).

Now, type in the email address you want to use (8) and then click next (9).

Please be aware that the email address should be typed exactly as it was sent to you and should be all lowercase. Next, make sure the setting is set to a POP3 Server (10). Type in the incoming mail server (11) and outgoing mail server (12) and then click next (13).

Note: The incoming mail server is either yourname.com or mail.yourname.com. The outgoing mail server is either yourname.com, mail.yourname.com or smtp.yourname.com. Refer to your new account information that was given to you at signup.

Enter your user name (14) and password (15). Make sure you place a check in the remember password box (16) and make sure NOTHING is checked in the SPA box (17). Click next to continue (18).

Click finish (19) to compete setup.

Your account is now operational. You can close the internet account screen and then press send / receive to check your email.

NOTE: You may need to set Outlook Express or Window's Mail to login to the server when sending mail as well as receiving. If you find you can receive mail but not send, or get a "Relay Denied" or "Sender / Recipient Denied" error when sending, do the following. Go back into TOOLS > ACCOUNTS and then click on the account you need to edit. Press PROPERTIES on the right and then click on SERVERS at the top. Now place a check in the box "MY SERVER REQUIRES AUTHENTICATION". Click APPLY and OK. Then click CLOSE. You should be all set.

If you receive any errors, make sure you are connected to the internet and then confirm all of the information that you entered by going to TOOLS > ACCOUNTS > MAIL and then doubling clicking on the account you just setup. Look at the settings under GENERAL and SERVERS. Make sure the information matches that what was given to you. If you continue to have problems, click here to troubleshoot them.